Erica J. Lee MBA, MS
Education
Radford University, Radford VA
December 2020
Graduate Certificate
Business Analytics
GPA: 4.0/4.0
East Carolina University, Greenville NC
December 2015
Master of Business Administration
Master of Science in Exercise and Sport Science | Sport Management
GPA: 3.89/4.0
May 2013
Bachelor of Science in Business Administration | Management
GPA: 3.78/4.0
Work Experience
University of Virginia, Charlottesville VA
September 2022 - Present
Undergraduate Financial Aid Administrator
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Investigates and rectifies discrepancies between FAFSA and CSS Profile application data
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Identifies which additional documents to solicit in adherence to Federal and Institutional policies and procedures
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Synthesizes submitted aid appeal materials in preparation for appeal review
Radford University, Radford VA
March 2019 - September 2022
Financial Aid/NCAA/Campus Loan Coordinator
October 2020 - September 2022
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Analyzed weekly data reports to correct processing errors and accurately report student FAFSA data
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Performed audits to conceptualize operations procedures, processes, and dashboard reports upgrades
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Conducted various aid processes: FAFSA Verification, Aid Award Adjustments, Satisfactory Academic Progress reviews
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Facilitated and monitored Financial Aid compliance for NCAA athletes in coordination with Athletics Dept
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Classified and organized weekly FSA data reports with research findings
Campus Loans Coordinator
March 2019 - October 2020
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Implemented operations, functions and processes for campus-based loans (Nursing, State, Perkins)
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Troubleshot student accounts to resolve financial aid issues and conflicts in collaboration with teammates
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Educated parents and students on federal financial aid procedures, terminology, and aid distribution
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Served as a liaison between financial aid office and students by facilitating email correspondence
Languages
Limited Spanish
Curriculum Vitae
Skills
Office Suite
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Access
Microsoft Publisher
Technical
SAS -Base
SAS - On Demand
SAS - Enterprise Miner
Tableau
SQL
CRMS
Banner (Ellucian)
PeopleSoft (Oracle)
Social Media
Snapchat
Periscope
Creative
Wix Webpage Design & Set Up
2010 - present
Bank of America, Richmond VA
March 2017 - Aug 2018
Client Services Representative
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Communicated with clients to uncover needs & timely directs them to appropriate resources
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Performed accurate computations for over 200 simple & complex financial transactions per week
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Executed opening, closing, & CSR workday operations of financial center
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Consistently met balancing accuracy goals while managing up to $50,000 in cash
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Adhered to company procedures & federal monetary policies to maintain operational excellence
Hibbett Sports, Richmond VA
May 2016 - March 2017
Coach in Training/Assistant Manager
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Complete daily operations and administrative functions at a high volume location
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Selling over $200,000 worth of merchandise in 8 months and counting
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Utilize sales strategies to serve and meet the needs over 30 customers per day
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Collaborate with team members to to sell $1.7 million in merchandise exceeding goals
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Set up visual displays and merchandise to reflect vendor directives
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Process opening and closing paperwork, cash counts, and deposits
East Carolina Women's Basketball, Greenville NC
August 2015 - December 2015
Intern
- Designed promotional items for the program such as flyers promoting upcoming events and materials which reinforced team philosophies to decorate the facilities.
- Organized information packets for visiting teams and assembled promotion mail outs containing fan materials for mass distribution.
- Researched activities and food options to assist in the planning of travel to away games
- Compiled fan, donor, and supporter contact information into a cohesive and consistent working Excel database.
- Performed auxiliary administrative duties to assist the director of operations and head coach.
East Carolina University, Greenville NC
August 2013 - December 2015
Graduate/Teaching Assistant
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Delivered lesson plans based on the concepts of team construction and implementation while providing relatable examples of these concepts for students
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Reinforced team and team building skills by providing a supplement to classroom instruction
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Assisted students by providing a firsthand account of how team workgroups are coordinated as well an overall knowledge base from personal team work experiences
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Graded assignments for professors and imput assigment scores into the Blackboard system
Honors
Academic Honors:
Dean’s List (2009, 2010, 2011), Honor Roll (2010), Chancellor’s List (2011, 2012)
ALANA Honors Recognition Ceremony Honoree (2009-2014)
Awards & Scholarships:
Samantha Hamiliton Leadership Excellence Award (ECU LGBT Resource Office)
ECU Organization of African American Staff Certificate of Excellence
The Emma Morris Scholarship (sponsored by Dr. Judith Hunt)
The Vance B. & Sue W. Taylor Graduate Fellowship (sponsored by Mr. Vance B. & Mrs. Sue W. Taylor)
Member of:
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Beta Gamma Sigma (Business Honors Society)
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Phi Eta Sigma (Freshmen Honor's Society)
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Phi Kappa Phi (Honors Society)
2010 - present
Leadership & Activities
VP of Marketing, Society for the Advancement of Management (2013-2015)
Panelist, LGBT Resource Office (2011-2015)
Member, ECU Club Wrestling (2012-2013)
Volunteer, Relay for Life (2010-2012)
Member of Phi Eta Sigma, Beta Gamma Sigma, and Phi Kappa Phi honors societies